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Frequently asked questions

Find answers about installation, sharing and managing files.

Installation and computers

Do I need to install again for another project?

After installation, other projects in the same Agent, computer and system user can use it. Install separately in another Agent or on another computer. The new Skill checks during use, at most once a day, and notifies once per release. It updates only with your consent. Older installations need one manual upgrade using the website installation prompt. Existing connections to the same service and share links are preserved. Refresh when the workbench requires it, then use a new task.

Can my Agent install it?

Local installation needs an Agent that can read web pages, save local files and run commands. Tested on Apple Silicon Mac: the app-bundled Codex runtime, WorkBuddy 5.9.3 and Kimi Work 3.2.23. Windows x64 Codex core first use with release 0.2.4 has also been verified; connection reuse requires normal host permission. WSL, other Windows hosts and a fresh OS user remain untested. For other systems or versions, ask the Agent to check the installation instructions. Untested versions are not treated as supported.

What if it still does not work after installation?

Ask the Agent to reread the instructions and check its user Skill directory, whether the Skill is enabled and whether the client runs. Follow the workbench permission prompts and refresh or restart when required. If the connection directory cannot be protected, check normal host access to your system-user configuration directory and retry after permission is granted. If it still fails, contact support. Do not delete the connection, sign in repeatedly or disable security protections. Avoid repeated installs and never send verification codes, passwords or keys for troubleshooting.

Do I sign in again in another Agent or computer?

Installed Agents under the same computer and system user can reuse the Lanveris connection, usually without signing in again. Confirm a separate connection on another computer. The same email uses the same account storage. Signing out of the website does not disconnect an Agent.

Files and receiving

Can I share a folder?

Yes. Ask the Agent to package the needed folder as a ZIP. Specify the files and check the list before sending. Leave out keys, environment configuration and unrelated files. For any project, keep sources, dependency manifests, lockfiles and actual run instructions so the recipient can rebuild the environment. Packaging excludes some common sensitive files and dependencies, but you still need to review the contents and retain required bundled or offline resources.

Why can some files only be downloaded?

The page previews supported images, videos, text and other formats. Download ZIPs, project files and unsupported formats to open them locally. No preview does not mean the file is missing. Download files individually on the page, or give the link to your Agent to download the entire share.

What if a link or download does not work?

Check the page message first. Ask the sender for a password when needed. Stopped, expired or deleted shares require a valid new link from the sender. If an active share fails to download, send the error to the sender or contact contact@lancun.cc. Do not post passwords, temporary reading links or account credentials publicly.

How do I give a password-protected share to my Agent?

Unlock the share on its webpage, then choose Copy for my Agent. The instruction includes a temporary reading link valid for up to one hour, never beyond the share expiry. If it expires, unlock and copy again. You do not need to give the password directly to the Agent.

Storage and management

How much free storage is available, and for how long?

Start without signing in: the local connection shares 500 MB, with up to 200 MB per share and 7 days. After email sign-in and connection confirmation, the account shares 10 GB, with up to 3 calendar months per share. You can choose a shorter period.

What if there are too many files or the share is too large?

A share supports up to 1,000 files. Package large collections as a ZIP. Without sign-in, each share is limited to 200 MB; sign in for larger shares. Signed-in shares still need enough remaining account storage. Delete unneeded shares in My shares to free space.

What is the difference between stopping and deleting?

Stopping closes public access while retaining the content and its storage usage for later sharing. Deleting closes access and releases storage. You can restore it in My shares within 7 days. Copies already downloaded to another computer cannot be recalled.

Can I recover an expired or deleted share?

Within the 7-day retention period, restore it in My shares if there is enough storage. Restoration creates a new link; the old link stays inactive. Content is cleaned up after retention and can no longer be restored.

Does a failed or cancelled upload keep using storage?

Uploads reserve storage first. It is released after confirmed cancellation or cleanup of an unfinished upload. If the Agent says the outcome is unconfirmed, check My shares before sending again. Keep the error and contact support if the result is still unclear.

How do I disconnect a computer from my account?

Find the computer in Accounts and connections and disconnect it. That connection can no longer act on your account. Existing shares keep their settings. Signing out of the website alone does not disconnect a computer.

Privacy and verification

Who can see my shared content?

Anyone with a valid link can read and download. Password-protected shares also require the password. A recipient can give the link to their Agent, so share only the intended files and avoid posting the link publicly.

Will my whole project or conversation be uploaded?

Nothing is uploaded automatically. A share saves the selected files and prepared working notes. The full conversation, accounts and running environment do not move with it. Installing the Skill does not upload your work. Review the selected content before sending.

What does the time proof show?

It records content fingerprints to check whether the content matches and when those fingerprints already existed. It does not judge truth, copyright or ownership. Files may be shared while the proof is pending, but that is not a successful proof verification.

How do I check whether received files have changed?

Open the share evidence and start verification. Review the working notes, files and time proof results. You can also download the evidence and follow its instructions to check local files. Only a complete pass confirms a match. Pending, unavailable or mismatching results are not a pass.

Still need help? Send us the question and error message.contact@lancun.cc